Example:
Payment Received
Channel: Email
Subject Line (if email): Confirmation: Payment received!
Recipient: Payer/customer
Example: Confirmation Payment Received (2).pdf
Multi-Invoice Payment
Channel: Email
Subject Line (if email): Payment Confirmed for {amount}
Recipient: Payer/customer
Example: payment confirmed (1).pdf
Payment-Plan Due/Charged
Channel: Email + SMS + Push
Subject Line (if email): Admin-configurable
Recipient: Payer/customer
Example: payment due (1).pdf
Note: Only recipient of this message is the user who has a payment due.
Checkout/Order Complete
Channel: Email + SMS
Subject Line (if email): {Affiliation} Order #{id} / New {Affiliation} Order #{id}
Recipient: Customer (confirmation); merchant/registration inbox (receipt); affiliate partner (sale notice)
Example: order confirmed (1).pdf
Lodging Order Placed
Channel: Email
Subject Line (if email): Reserve Your Stay to Play Lodging
Recipient: Payer/customer
Example: Lodging Reservation Confirmed.pdf
Stripe webhook mismatch
Channel: Email (internal)
Subject Line (if email): Stripe Payment Missing
Recipient: Internal admin
Example: StripePaymentMissing.pdf
Chargeback/decline
Channel: Email
Subject Line (if email): Action Required: Updated Payment Information Needed
Recipient: Customer (cardholder)
Example: ChargebackDecline (1).pdf
Prepayment received
Channel: Email (internal)
Subject Line (if email): Prepayment Received for {Affiliation} Order #{id}
Recipient: Merchant/admin
Example: Prepayment Received.pdf
Subscription cancelled
Channel: Email
Subject Line (if email): Subscription Cancelled: {Plan} / {Product} Cancellation: {athlete}
Recipient: Subscriber; admin/product-registration contact
Example: UCV Subscription Cancel (1).pdf
Note: Subscription Cancelled: Rookie/All-Star/All-American
Subscription upgrade/downgrade
Channel: Email
Subject Line (if email): Subscription Upgraded: {Plan} / Subscription Change Scheduled: {Plan}
Recipient: Subscriber
Example: UCV Subscription Upgrade (1).pdf
Subscription renewal failure
Channel: Email (Internal)
Subject Line (if email): Payment Declined for Subscription #{id}
Recipient: Internal brand/admin
Example: UCV Subscription Decline (1).pdf
Notes:
Payment Declined for Subscription # 18058”
Internal email (PF), no traditional email sent
Password reset submitted
Channel: Email + SMS
Subject Line (if email): Password Reset!
Recipient: The account holder
Example: passwordreset (1).pdf
OTP Requested (Login/Signup)
Channel: Email or SMS
Subject Line (if email): Here's your one-time code
Recipient: The account holder
Roster Spot Created
Channel: Email
Subject Line (if email): Invite to Join {TeamCode}
Recipient: Invited player/parent
Example: invite to join (1).pdf
Coach/Manager Contact Added
Channel: Email
Subject Line (if email): Invite to {coach/manage} {TeamCode}
Recipient: Invited coach/manager
Example: invite to coach (1).pdf
Registration Requiring Waiver
Channel: Email
Subject Line (if email): A Waiver is Required to Play
Recipient: Parent/athlete responsible for waiver
Example: WaivertoPlay (1).pdf
Waiver/Payment Change
Channel: Email
Subject Line (if email): {Team} Waiver and Verification [Reminder]
Recipient: Team contact/parent responsible for waiver or payment
Example: Waiver payment change (1).pdf
Waiver Signed
Channel: Email
Subject Line (if email): {Athlete}'s Waiver
Recipient: Parent/athlete (confirmation)
Example: waiver (1).pdf
Age Verification Submitted
Channel: Email
Subject Line (if email): Proof of Age Required / Confirmed / Denied
Recipient: Parent profile
Example: proof of age (1).pdf
Direct Message/Reply Sent
Channel: Email + Push
Subject Line (if email): None
Recipient: Message thread recipient (team member/contact)
Game Schedule Change/Add/Cancel
Channel: Email + Push
Subject Line (if email): None
Recipient: Team contacts (coaches, managers, parents on team)
Game Finalized
Channel: Push
Subject Line (if email): None
Recipient: Team/division followers
Bracket/Round Advance
Channel: Push
Subject Line (if email): None
Recipient: Team/division followers
Bracket Seeded
Channel: Push
Subject Line (if email): None
Recipient: Team/division followers
Live Score/Goal Update
Channel: Push
Subject Line (if email): None
Recipient: Team/division followers
Tournament Broadcast Authored
Channel: Push
Subject Line (if email): None
Recipient: Division/team subscribers (admin-selected audience)
Scoring Conflict/Timeout
Channel: Email (internal)
Subject Line (if email): Scoring Conflict
Recipient: League admin
Example: ScoringConflict.pdf
Flagged Survey Response Submitted
Channel: Email
Subject Line (if email): A {QuestionSet} Alert
Recipient: Configured alert-recipient staff
Vensure Sync Failure
Channel: Email (Internal)
Subject Line (if email): Vensure Failure
Recipient: Internal admin/HR-payroll staff
Example: VensureFailure.pdf